Returns & Refunds

Policy

This policy applies to all Dialed Moods products and to US orders. Nothing is final sale or excluded.

Return window

Start your return within 30 days of delivery. To start a return, contact our support team.

Item condition

Consumables must be unopened. Cases and multi-packs must be fully unopened.

Clothing and bottles must be unused, unworn, with tags or original packaging.

Return shipping

You pay return shipping. Original shipping isn't refunded. There's no restocking fee.

Refunds

Once your return arrives in returnable condition, we refund it to the original payment method, including the sales tax you paid. Refunds show up 7 to 10 business days after your return arrives. No store credit.

Damaged or wrong items

If an item arrives damaged or wrong, contact us within 7 days of delivery. We'll replace it or refund it, and we pay the shipping.

Exchanges

We don't do exchanges. Return it and place a new order.